HELP / FAQS
If you have a question, please consult our list of frequently asked questions before contacting us
Booking and Managing
How do I book an appointment?
Book online via Aesthetics Record: Book an Appointment. You’ll receive instant confirmation by email/SMS.
Can I reschedule or cancel online?
Yes. Use the link in your confirmation at least 24 hours before your appointment to avoid fees.
Booking and Managing
Do you require a deposit?
Yes. A 30% deposit is required for every service to secure your appointment. This amount is applied toward your treatment total on the day of service.
If you need to reschedule or cancel, please do so at least 24 hours in advance to avoid forfeiting the deposit.
What is your cancellation policy?
Please reschedule at least 24 hours in advance to avoid a late-cancel fee. Manage online via your AR confirmation.
See full details: Appointment Cancellation Policy.
Safety and Technology
How should I prepare for a facial treatment?
Arrive with clean skin. Avoid strong actives (retinoids, AHAs/BHAs) for 24–48 hours unless your provider advised otherwise.
How should I prepare for laser hair removal?
Shave the area 24 hours prior; avoid waxing, plucking, and self-tanner for 2 weeks before. Come with clean, product-free skin. Learn More
Are treatments safe for darker skin tones?
Yes. We select parameters and technology appropriate for your skin tone and hair/concern to keep it safe and effective.
Will I have downtime?
We’ll flag it at consult. Many treatments are zero-downtime; others may involve mild redness/flaking for 1–3 days.
What devices do you use?
We use medical-grade platforms, including Lumenis SPLENDOR X 2.0 for fast, comfortable laser hair removal; Lumenis AcuPulse Fractional CO₂ for resurfacing and wrinkle/scar revision; Candela RF Matrix Pro for skin tightening via deep collagen remodeling; Candela Exceed Microneedling for precision texture and scar improvement; and HydraFacial Syndeo for deep cleansing, hydration, and immediate glow.
Savings and Gifting
Do you offer Special Offers or Memberships?
Yes. Save with packages and limited-time Special Offers, or get ongoing perks with our Memberships. Ask during your visit, or explore online to find the best fit for your goals and budget.
Do you sell gift cards?
Yes. We offer digital eGift Cards (no expiration) in $150, $200, $250, $500, and $1,000. They’re delivered by email and can be redeemed in-clinic for services or products. Buy now